Question 1

What is your cancellation policy?

Accepted Answer

Due to high demand we ask that you cancel your board reservation within 12hrs of the start time. Unfortunately, you will forfeit your payment if you cancel outside of the 12hr time period. 
 
PLEASE NOTE: fees may apply to rescheduled classes & refunds that cannot be processed by etransfer.

Question 2

What is your inclimate weather policy?

Accepted Answer

Summer weather changes down by the lake & you don't need a sunny day to SUP. The only thing that prevents us from getting on the water is thunderstorms. We will notify you 90 minutes before class if we are rescheduling & you have the option to get a full refund. Be sure to leave phone number & email when you make your reservation. No show reservations are non-refundable.

Question 3

What to wear?

Accepted Answer

Dress comfortably! Athletic clothing , bathing suit whatever you like. Try to avoid heavy clothing that could restrict your ability to paddle OR get out of the water once wet.
Bring a change of clothes just in case.

Question 4

Where are you located?

Accepted Answer

Exciting news, we are going mobile!
We are committed to bringing you the best SUP experience from these locations:
Fifty Point Conservation Area, Hamilton
Beach Blvd, Hamilton
Parry Sound District

Question 5

What's included?

Accepted Answer

ALL the equipment & a lifevest (PFD) are included for classes & lessons.
Our instructors are certified & insured.

Question 6

How does a board rental work?

Accepted Answer

A board rental includes a paddleboard, paddle, leash, PFD, pump, & carry bag for the period of time you have rented from us. Your package includes local delivery of the board at the start of your rental and pickup at the end of your rental. We will contact you to arrange the details. Typically, rentals run from 9am from the start of the rental to 5pm of the end of the rental. Please let us know if you need another another time for delivery/pickup, we are flexible with these hours. 
** You will be required to complete a rental agreement & leave a credit card on file for loss or damages of equipment.

BOOKING OPEN FOR LESSONS AND CLASSES

Frequently asked questions